FAQ

For all PR related inquiries / stylist pulls please contact: 

press@tylermcgillivary.com

For all other inquiries, please contact:

info@tylermcgillivary.com

How can I be notified when items are released or restocked?
The easiest way to stay in the loop is to subscribe to our newsletter. When you subscribe to our newsletter, you'll be the first to know about new products, events, sales and restocks before anyone else. Otherwise, you can follow us on Instagram.

Do you ship internationally?
Yes! We ship worldwide.

What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, PayPal, and Klarna payments. All prices are shown in US dollars and all orders will be billed in USD.

How do I track my order?
Once your order has shipped, you will receive an email with your tracking number. If you do not receive an email, please email our customer service team: info@tylermcgillivary.com.

Do you accept returns?
We accept returns on unworn, unwashed, and in otherwise perfect condition items. You have 14 days from the date of purchase to request a return. All SALE items are final sale.

See our Returns and exchanges section for details on how to process a return.

I have a question about sizing, how do I receive fit and sizing assistance?
Each item has a size guide with specific fit specifications. For fit guidance, please see the sizing chart specific to each item. If you need assistance as to what size to order, please email info@tylermcgillivary.com.

I have a specific question about my order, how do I contact customer service?
Please email us at info@tylermcgillivary.com.