Refund policy

Returns & Exchanges

We hope you love your Tyler McGillivary pieces—but if something’s not quite right, we’re happy to help.

Start your return or exchange here

Returns must be started within 14 days of delivery.
For orders placed in the month of December, returns can be started within 30 days of delivery.
We can only accept returns of items in their original condition - unworn, unwashed, with all original tags attached. We cannot accept returns that show signs of wear, have stains, or are missing tags.
Once your return or exchange has been delivered, please allow up to 5 business days for our team to review and finalize your request.
Full-priced items are eligible for a refund, store credit, or exchange—whatever works best for you.
Sale items (purchased during a site-wide sale or flash sale, including site-wide sale codes) can be returned for exchange or store credit only.
Anything marked as final sale (such as sample or archive sale items and gift cards) cannot be returned, refunded, or exchanged.

Swimwear

Swimwear is eligible for return or exchange as long as it’s unworn, the tags and hygienic liner are fully intact, and it’s been tried on over underwear. Because of hygiene reasons, we won’t be able to take back swim that doesn’t meet those standards—thanks for understanding!

How to Make a Return

All returns and exchanges go through our return portal. Enter your email or zip code and your order number, pick the items you’d like to send back, tell us why, and choose an exchange, store credit, or a refund (if your item is eligible). Your return label is created right in the portal, so there’s nothing to email and no need to wait for approval before shipping.

Return shipping

• If you added Checkout+ at checkout: your return shipping is free. Your prepaid label is provided in the portal.
• If you didn’t add Checkout+: return shipping costs are the responsibility of the customer. You’ll pay for your label in the portal when you submit your return.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong item, choose that reason in the return portal and upload a photo. Our team will review it and make it right.

Lost, Stolen or Damaged Packages

If you added Checkout+ at checkout: your order is protected against loss, theft and damage in transit. If anything goes wrong, file a claim through our return portal. Include a photo if your package arrived damaged. Once your claim is approved, we’ll send a replacement, or a refund or store credit if the item is out of stock.

Questions? Visit our Customer Care page.